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Privacy Policy for Your Account and Data

We explain how we collect, use, store, and share the data tied to your account, including login checks, device details, and support messages.

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bolawin923 Privacy Policy for Your Account and Data
CONTACT PATHS

Contact Paths for Privacy Requests

The quickest path is the in-account form, because it lets us match your request with the right record before we change anything.

Live chat Open chat any day from 09:00-21:00 WIB for a privacy request, a data copy, or help finding the form. We answer from the same channel so you can keep the thread tied to your account.
Email Write to [email protected] from your registered address, and include the account email plus the change you want. We reply during 09:00-21:00 WIB and keep the message only for request handling.
In-account form Use the profile form when you want a correction, deletion step, or session check from Android, iPhone, or desktop. It creates a trackable record, so we can confirm the request before acting.
HANDLING STANDARDS

Cookies, Access, and Request Handling

We handle privacy work in small steps: collect only what the account needs, keep it encrypted in transit, and limit internal access to staff who handle support or checks.

Data handling

Account data stays limited to contact details, device logs, support threads, and payment references needed to confirm a request. We do not ask for more than the task needs, and we compare change requests against the current record before editing it.

Cookies and devices

Session cookies keep your sign-in active and remember language on Chrome, Safari, and Firefox. On Android Chrome, open Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari. Clearing them logs you out.

Account security

We protect account changes with password checks and one-time codes where the channel supports them. If a login looks unfamiliar, we pause the request until you confirm it from the registered email or phone on file.

Retention

We keep records only for the period needed for account service, dispute handling, and legal duties. When that period ends, we remove or anonymise the record so it no longer sits in an active account file.

Change requests

You can ask to copy, correct, or delete account data from the profile screen or chat. We may keep a minimal request log so we can show how the request was handled and when it closed.

Contact path

For privacy questions, use the support inbox, live chat, or in-account form. Include the account email and the change you want, and we will send the next step in the same channel.

Questions About Your Privacy Rights

These answers cover the privacy questions we hear most often before an account change, a support request, or a device switch. If your case touches local law, we follow the rule that applies in Indonesia and only provide access where local law permits. You can use the account form, live chat, or email, and we will check the request against the record on file before we act.

We keep contact details, login timestamps, device type, support messages, and payment references used to confirm DANA, OVO, GoPay, or QRIS activity. We only store what the account needs to run and verify requests.

Cookies keep you signed in and help the site remember language and session state. On Android Chrome, open Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari. Clearing them ends the session.

Yes. Send the request through the in-account form or live chat, and use the email or phone on file so we can match the record. We may ask for a fresh check before releasing the copy.

We keep records only as long as needed for service, dispute handling, fraud checks, and legal duties. After that period, we remove or anonymise the record so it no longer links back to an active account.

Yes. Use the profile screen or contact support with the new detail and the reason for the change. We may ask for a confirmation step from the old contact method before we update anything.

Then we follow the local rule that applies to your request. Access is available only where local law permits, and we will explain the next step we can take instead of promising more than the law allows.

Use live chat, email, or the in-account form and include your account email plus the request. We keep the thread tied to your record so the privacy team can respond in the same channel.

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